Frequently Asked Questions
How do I buy a piece of artwork?
You will see ENQUIRE tabs on each page of the website. You can simply fill in the form saying you would like to purchase a specific piece. Wendy Levy will then contact you to discuss whether you wish to collect the artwork from Knutsford, in which case you could pay for it when you collect, either by Bank Transfer, or by Credit Card.
If you wish to have the artwork delivered please include your postal address on the ENQUIRY form and we will let you know what the delivery charge will be. If you agree to the delivery charge an invoice for the artwork and delivery charge will be emailed to you and the artwork would be despatched on receipt of your payment, which would need to be by Bank Transfer.
Alternatively, you can call Wendy Levy on +44 (0)1565 650563 or +44 (0)7773121574 any day of the week between 9am and 6pm to discuss your interest in a specific piece of artwork, or you can get in touch via our Contact page.
How do I cancel my order?
If you wish to cancel an order before it has been processed please email us at firstname.lastname@example.org as quickly as possible quoting the details of your order. If the order has already been processed you will need to follow the instructions on our Returns and Refunds Policy.
How do I contact Wendy J Levy Fine Art?
The best way to contact Wendy Levy is by email: email@example.com Leave your message at any time and we will get back to you as soon as possible. Alternatively you can telephone any day of the week between 9am and 6pm. Tel: 01565 650563. International Tel: 00 44 1565 650563. If there isn’t anyone available to speak to you please leave a message, and your phone number, and we will get back to you as soon as possible.
What is Wendy J Levy Fine Art’s returns & refunds policy on standard goods that are damaged or faulty?
We ensure that items are not faulty before they leave our premises. Once items are collected from our premises or designated premises any damage incurred thereafter is solely the responsibility of the purchaser. If we have been asked to deliver the items, whenever possible we will use our own transport to deliver goods in order to avoid any possible damage. However, if we have to use any other means of transport and if your items are damaged or faulty, please contact us immediately (within 3 days of package arrival) by calling 01565 650563. International Tel. 00 44 1565 650563 or by email to firstname.lastname@example.org to discuss our procedures as detailed below:
- Inspect your purchases immediately upon receipt as no claim can be made after 3 days
- Any claim regarding a damaged item must be made initially by telephone or email, followed by a written claim
- The cost of returning the product (s) will be the responsibility of the Client who must insure the items whilst in transit, where applicable
- Where items are large or fragile (as determined by Wendy J Levy Fine Art) we reserve the right to nominate a specialist courier for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Client. This transportation charge will be charged each time the Client accepts a returns collection date but then subsequently fails to meet that date
- In all cases the product(s) must be adequately packed in the original packaging to prevent damage
- Returns address: To be confirmed by email.
What is Wendy J Levy Fine Art return & refund policy on goods that aren’t damaged?
Please contact us within 48 hours of receiving your order to discuss a return or exchange within 7 days of delivery in line with the procedure below:
- A written notice of your cancellation is required and the goods returned to us in perfect condition within 14 days of your receipt of the goods along with your order reference number.
- Where items are large or fragile (as determined by Wendy J Levy Fine Art) we reserve the right to nominate a specialist courier for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Client. This transportation charge will be charged each time the Client accepts a returns collection date but then subsequently fails to meet.
- The cost of returning the product(s) will be the responsibility of the Client who must insure the items whilst in transit.
- As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges – if applicable) within 30 days from the receipt of the notice of cancellation. Credit card orders will receive funds in the form of a credit.
What is the Wendy J Levy Fine Art delivery policy for UK deliveries?
The charges for postage and packing will be determined at the time of order.
We aim to dispatch all items within the specified delivery schedule as arranged with our client. Please note that delivery estimates are not guaranteed.
You will be notified by e-mail prior to your goods being dispatched to you.
All products will be sent by special delivery or courier and will therefore require a signature upon receipt.
We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way which must be signed for.
Please note it may not be possible for us to deliver to some locations.
From the moment a carrier attempts to deliver the goods they are the Client’s full responsibility and the Client has to accept the goods when they are ready to be delivered.
Where the Client does not comply with our attempts to deliver the goods it will then become necessary for the Client to arrange the collection of the goods from Wendy J Levy Fine Art at the Client’s expense.
Normally deliveries do not include unpacking. However, Wendy J Levy can offer an on-site installation option for all works of art which require extra special assistance, due to their weight, size, etc. This service schedules a delivery appointment with the Client, delivers the works of art to the area of display e.g. home, garden or office; assembles or hangs the works of art (if required), and then removes any packing materials.Please bear in mind that this delivery service may take longer to arrange. The charge for this service is quoted separately depending on the delivery address and the works of art concerned.
What is the Wendy J Levy Fine Art delivery policy for international deliveries?
Should you wish for your order to be delivered to a country outside the UK mainland, please email us at email@example.com for details of transportation costs. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you, the Client, and Wendy J Levy Fine Art has no control or liability for them.
For all European and international orders, goods in transit insurance is not included and is the responsibility of the buyer. Quotations for goods in transit insurance for all European and international destinations are available upon request.
What is the Wendy J Levy Fine Art policy on privacy?
Wendy J Levy Fine Art is committed to protecting your privacy. The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998. Wendy J Levy Fine Art will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.
Wendy J Levy Fine Art will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.
Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your order. Wendy J Levy Fine Art requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.
What about pricing errors and changes?
All prices are quoted in British pounds sterling but exclude delivery charges. If the price quoted on the web site is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations.
We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as an artist’s price increase, new taxes and currency fluctuations.
What about colour variations?
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered items. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. For items, such as frames, made from natural products, such as wood, it is not possible to guarantee items will have exactly the same colour, shade, pattern or finish as items viewed on our website, due to the inherent nature of such raw materials. However, we do strive to make our descriptions and images as accurate as possible.